Click belowClick here for our Christmas hours and top tips over the festive period.1 (1).png

The Christmas Break 

Closing – Friday 21st December 2018

Opening – Wednesday 2nd January 2019 

NIBE Christmas Hours 

24th December - 8.30am-1pm

25th December- Closed

26th December- Closed

27th December- 9am-12.30pm-1.30pm-4pm

28th December- 9am-12.30pm-1.30pm-4pm

29th December- Closed

30th December- Closed

31st December- 9am-12.30pm-1.30pm-4pm

1st January- Closed


Top tips for any interruptions with your heat pump over the Christmas break


1.      Switch the machine off, leave for 10 minutes and switch back on. Sometimes this can clear an alarm.

2.      Switch to Aid Mode – Your NIBE heat pump has a slide switch, move this to the triangle position. This gives you emergency back-up.

3.      If you have a separate cylinder with an immersion heater switch this on. This will give you hot water.

4.      An LP alarm is usually ‘Low Glycol Level’, check the plastic bottle and top up if necessary.

5.      An HP alarm is low pressure in the heating system. This should be topped up as with any heating system.

6.      Try NIBE technical help, their Christmas opening hours can be seen above.

These tips are only given as a suggestion and are no substitute for an engineer call out. Retherm accept no responsibility for the use of the suggestions.

From all the team at Retherm we wish you a Merry Christmas and a Happy New Year!